Canceling your subscription
You can cancel at any time from the Billing page of your studio. Canceling stops future renewals: you keep access and your credits until the end of the period you already paid for (month or year). The current period isn’t refunded, and generations started after canceling count as normal use of the service.
What’s been used isn’t refundable
Every generation, render or export immediately uses compute, AI models and synthetic voices that we pay for. That’s why a successful generation can’t be refunded once it has started, whether it used plan credits, top-up credits or free credits. Top-ups (1,000 credits for $10 / €10) are not refundable once you’ve started using them.
A result you don’t like
AI never produces the same thing twice, and a result that isn’t to your taste isn’t a malfunction. In that case, you can change the script, the voice or the look and run a revision: it only rebuilds what changed and costs 50% of the base price. To know exactly what to expect before you pay, watch the real examples: they’re videos straight out of our engine.
A generation that fails
If a generation fails (technical error, interrupted render, file not delivered), its credits go back to your balance automatically, no action needed. If you notice a credit refund didn’t happen, write to us with the link to the project.
Billing errors
Paid but didn’t get your plan, or charged twice? Write to support@motiongist.com with your account e-mail and the payment date. We’ll check and refund the amount charged in error to your payment method, usually within 5 business days.
Your legal rights
This policy doesn’t limit any rights you have under applicable law. If you are a consumer in the European Union or the United Kingdom, you generally have a 14-day right of withdrawal for an online subscription. For digital content supplied immediately, this right ends once you have expressly asked for performance to begin before the end of that period and acknowledged that you lose your right of withdrawal: that’s what you confirm at checkout and when you start your first generation. [Consent mechanism and wording to be validated by a lawyer.]
If you haven’t started any paid generation yet, write to us within 14 days of your purchase and we’ll refund you in full. [Commercial commitment to be confirmed.]
Questions?
Write to support@motiongist.com. We reply within 2 business days.